How You Do... What You Do: Create Service Excellence That Wins Clients For Life: Create Service Excellence That Wins Clients For Life by Bob Livingston & David (foreword by) Calhoun

Author:Bob Livingston & David (foreword by) Calhoun
Language: eng
Format: mobi
Publisher: McGraw-Hill Education
Published: 2008-05-08T18:30:00+00:00

A fan (to stay cool in the Dallas heat, but as we discovered, also ideal for opinion voting)

A small purple "tangle" toy (to occupy your hands and relieve stress; check them out at www.tangletoy.com)

A decision pin wheel (to spin for advice on how to vote)

An hour glass (to use as an impartial time tracker)

Brett Briseno, the W's convention services manager in Dallas, shared with me their approach to the meeting room experience. "We call our setup the 'sensory set,' which is created to please all five senses. In addition to the visual, tactile, and savory items, we pipe in music that meeting leaders can turn on or off at will. Before the start of a meeting and during breaks, we spray the room with a specially developed scent, exclusive to the W. We also encourage our meeting room staff to add their own touches, so every W meeting experience is unique."

How creative! Using their imagination, the W has done the common in an uncommon way; they have created excitement in an otherwise routine event. By letting your imagination fuel your creativity, you will enrich the service experience.

Seek Opportunities to Create Memories

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.